How long does it take to receive an order after it has been placed?
Please allow 5-7 business days (except for pre-orders) to process your order.
Do you provide tracking info for packages?
Yes, every package will have a tracking number. Once your payment is accepted, you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by email with your tracking number. All items are shipped via United States Postal Service (USPS).
What if my package comes damaged or I never receive my package?
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event this should happen, please contact Customer Service immediately, preferably the day you receive it, and we will advise you how we can handle the issue. Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can.
WHAT IF I DIDNT GET AN EMAIL CONFIRMATION AFTER CHECKOUT?
Please check your spam/junk folder if you made a purchase and do not see a confirmation email. Sometimes your phones native mail appmay not have access to your spam/junk folder and you may need to access your email through your email provider directly i.e (Gmail, Yahoo etc.)